Entertainments' programme
Aquacîme, mountain spa
Cultural centre
Brochures
Free shuttle bus
Tourist office opening times
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EPIC "LES CARROZ TOURISME" IS COMMITTED THROUGH THE  QUALITY TOURISM TRADEMARK

Through the Quality Tourism approach, the tourist office, is committed to constantly improving the quality of our services. This is mostly about satisfying you as customers. 

ADVANTAGES OF THE QUALITY TRADEMARK

National brand recognized by the Ministry
Communication on a validated approach
Increased impact thanks to the network of Tourist Offices
Internal / external contributions of a Quality approach

OUR COMMITMENTS

By obtaining the "Qualité Tourisme" trademark, the Carroz tourist office undertakes to implement the services on the following points : 

Quality of the welcome
Provide you with a reception area and information area that are easily accessible
Be open at least 305 days a year included in tourist or animation period;
To propose a tourist information service integrating the new technologies of the information and the communication (social networks, mobile telephony, geolocalisation ...).

Comfort 
To propose you furniture to sit down;
Offer you access to wifi.
 
Information and communication
Post and broadcast its opening periods in at least two foreign languages;
Ensure the provision of tourist maps, maps and tourist guides in paper form;
To give you access to its dedicated trilingual website ;
Update annually its tourist information;
Show outside emergency phone numbers;
Reply all year to your letters.
 
Staff competence
Provide a permanent reception service by staff practicing at least two foreign languages.
 
Enhancing local resources
To inform you freely about the local tourist offer;
Guarantee the reliability and timeliness of information on the local tourist offer.

Customer satisfaction
Process your claims and measure your satisfaction.


RESPONSIBLE QUALITY APPROACH

Philippe POETTOZ / Tourist Office Director
Emilie MOLLEX / Quality tourisme trademark referent
Evelyne BOUCHET / Quality tourisme trademark referent